Casinonic Privacy Policy

The platform collects personal information that users provide or that is generated through use of the services. This may include:

• Identification information, such as name, date of birth, residential address, and verification documents.
• Contact details, such as email address, phone number, and preferred language.
• Account information, such as username, passwords, security questions, and account preferences.
• Financial and transaction details, such as payment method details (in tokenised or truncated form where possible), deposits, withdrawals, betting history, and account balances.
• Technical data, such as IP address, browser type, device identifiers, operating system, access times, and pages visited.
• Responsible gambling information, such as self-exclusion status, limits, and interaction records.

This information is collected in order to:

• Create and manage user accounts and provide online gambling services.
• Verify identity and age, and conduct anti-money laundering and counter-terrorism financing checks.
• Process payments and manage financial transactions.
• Comply with licensing, regulatory, and reporting obligations.
• Improve website performance, user experience, and security.
• Support responsible gambling measures and user safety.
• Communicate about account activity, security, service changes, and, where permitted, marketing.

Technical and organisational measures are implemented to protect personal information, including:

• Encryption for data in transit and appropriate safeguards for data at rest.
• Access controls so that only authorised personnel and service providers can access personal data for legitimate purposes.
• Use of secure networks, firewalls, and monitoring tools to reduce the risk of unauthorised access.
• Regular assessment of systems, staff training, and documented procedures for handling personal information.

Users have the following rights, subject to Australian law and any applicable international privacy rules:

• To request access to personal information held about them.
• To request correction of inaccurate, incomplete, or outdated data.
• To request deletion of personal information where there is no lawful reason to retain it, or to request that it be anonymised where practical.
• To object to particular types of processing, or to withdraw consent where processing relies on consent.
• To lodge a complaint with a relevant privacy regulator if they believe their privacy rights have been breached.

The handling of personal information is intended to comply with the Privacy Act 1988 (Cth), the Australian Privacy Principles, relevant state and territory gambling laws, and, where applicable, international standards such as the GDPR for users located in the European Economic Area.

Personal information collected through the website and related services is used only for lawful purposes and in a manner that is fair and transparent. Typical purposes include:

• Opening, maintaining, and closing user accounts.
• Providing casino and sportsbook services, including processing bets, games, and promotions allowed by law.
• Verifying identity, age, location, and eligibility to use the services.
• Processing deposits, withdrawals, chargebacks, and other financial transactions.
• Administering responsible gambling tools, including limits, self-exclusion, and welfare checks.
• Communicating about account activity, transaction confirmations, security notifications, policy changes, and support matters.
• Providing marketing communications, subject to consent and local direct marketing requirements, and enabling users to manage marketing preferences.
• Conducting analytics to understand usage patterns, performance, and security risks, and to improve site functionality.
• Preventing, detecting, and investigating fraud, money laundering, problem gambling, or other prohibited activities.
• Meeting legal, regulatory, licence, tax, and reporting obligations, including responding to lawful requests from authorities.

In most cases, the legal basis for processing personal information will be one or more of the following:

• Performance of a contract for the provision of gambling and related services.
• Compliance with legal obligations under Australian gambling, anti-money laundering, and privacy laws, and any other applicable regulations.
• Legitimate interests in ensuring security, preventing misuse, and improving services, balanced against user privacy rights.
• Consent given by the user, for example for certain marketing and optional features, which may be withdrawn at any time.

Personal data is not sold to third parties. Any sharing of information is limited to what is necessary for the purposes described in this document or as required by law.

Users may request access to the personal information held about them by contacting the privacy contact point indicated on the website. Upon receiving a request, the platform may ask for further information to confirm identity and ensure the request is lawful and secure.

If any personal data is inaccurate or incomplete, users may request correction. This may involve providing supporting documents, such as updated identification or address details. Reasonable steps will be taken to update the information as soon as practical, subject to regulatory requirements.

Users may also request deletion of personal information, or restriction of its use, where allowed by law. Certain records must be retained for minimum periods under gambling, financial, and anti-money laundering regulations, and these legal retention obligations may limit the ability to delete data immediately.

By creating an account or using the services, users consent to the conduct of identity, age, fraud, and security checks as required under gambling and financial laws. This includes the processing of payment information by payment service providers, banks, and card schemes for deposits, withdrawals, and verification. These providers handle payment data in line with their own security and privacy obligations.

Requests to access, correct, or delete personal information will be handled within a reasonable time and in accordance with applicable legal requirements. If a request cannot be met due to legal, security, or operational constraints, the user will be informed where permitted.

The services are intended only for persons aged 18 years and over, or any higher minimum age required in the user’s jurisdiction. Account registration and participation in gambling activities by minors are strictly prohibited.

During registration and in line with regulatory requirements, the platform may request identification documents or perform electronic age and identity checks to confirm that users are legally allowed to gamble. Without appropriate documentation, it is not possible to reliably verify a user’s age.

If it is discovered that personal information belongs to a person under the legal gambling age, steps will be taken to:

• Suspend and close any related accounts.
• Cancel any bets or games that breach age rules, subject to regulatory guidance.
• Remove or anonymise personal data belonging to the minor, except where retention is required by law.

Parents or legal guardians who believe that a minor has provided personal information or has created an account should contact the privacy contact point. Upon receiving a valid request and proof of guardianship, reasonable steps will be taken to delete or anonymise the minor’s information, subject to any binding legal obligations.

Personal information may be stored or processed in data centres or systems located outside Australia, including in countries where some service providers, payment processors, identity verification partners, or technical support teams are based.

These international transfers may be necessary to:

• Provide continuous online services and support.
• Process payments and financial transactions securely.
• Perform identity, fraud, and security checks using specialist providers.
• Maintain and upgrade technical infrastructure and backup systems.

By using the website and services, users consent to their personal information being transferred and processed in other countries, subject to this Privacy Policy and applicable laws. The platform takes steps to ensure that any overseas recipients protect personal information in a manner consistent with Australian privacy principles and relevant international standards.

Contractual safeguards, such as data protection clauses, are used where appropriate to require overseas partners to:

• Handle information only for authorised purposes.
• Maintain confidentiality and apply robust security standards.
• Assist in responding to privacy requests and incidents.

If users are located in jurisdictions with additional privacy rights, such as the European Economic Area, the platform seeks to implement lawful transfer mechanisms, such as standard contractual clauses, to support compliance.

This Privacy Policy is intended to provide a clear explanation of how personal information is handled, but it does not limit or replace any rights or obligations that apply under Australian law or any other mandatory legal framework. Where there is any inconsistency between this document and applicable legislation or licence conditions, the legal requirements take priority.

From time to time, the platform may update this Privacy Policy to reflect changes in services, technology, regulatory requirements, or internal practices. Updated versions will be published on the website, and the revised document will apply from the date it is posted or from any later date stated in the policy.

By using the website, registering an account, or continuing to access the services after any update, users acknowledge that they have read and understood the current version of this Privacy Policy and agree that it governs the handling of their personal information, subject to any non-excludable statutory rights.

Cookies are small text files stored on a user’s device by the browser when visiting websites. Similar technologies, such as local storage and tracking pixels, may also be used to collect technical and usage information.

On this site, cookies are used for purposes such as:

• Basic operation of the website and secure login.
• Remembering user preferences, such as language and display settings.
• Collecting statistics on visits, traffic sources, and page performance.
• Analysing user behaviour to improve navigation, game loading, and overall experience.
• Personalising certain content, within regulatory limits, such as displaying relevant markets or games.
• Supporting fraud detection, security monitoring, and compliance checks.

Cookies are generally retained for up to 1 year, after which they expire automatically or are deleted, unless a shorter lifespan is used for particular cookie types. Users can manage or delete cookies through browser settings, and may opt out of certain analytical or marketing cookies where offered on-site.

Disabling some cookies may affect access to secure areas or reduce the functionality and performance of the services. Use of the site after seeing a cookie notice indicates consent to the use of cookies as described, subject to any choices made in cookie preference tools or browser settings.

Use of this online casino and sportsbook, including browsing the website, creating an account, placing bets, or participating in games, is taken as full acceptance of this Privacy Policy, as amended from time to time.

The most recent version of this document, as published on the website, applies to all current handling of personal information. Older versions may be kept for record-keeping purposes but do not prevail over the current policy.

Users who do not agree with any part of this Privacy Policy should refrain from using the services. Continued use after changes take effect indicates agreement to the updated terms, subject always to users’ statutory rights and choices regarding consent, marketing, and cookies.

Personal information may be shared with selected third parties where this is necessary or appropriate for lawful purposes, including:

• Payment service providers, banks, and card schemes processing deposits, withdrawals, and chargebacks.
• Identity verification, fraud prevention, and anti-money laundering service providers.
• Technical and hosting providers that support the website, mobile access, and security.
• Professional advisers, such as lawyers, auditors, and compliance consultants.
• Regulatory bodies, gambling authorities, law enforcement agencies, and courts, where required by law or in connection with disputes.

Any third parties that receive personal data are expected to handle it only in line with their contractual obligations and applicable privacy laws, and only for purposes aligned with the services provided, regulatory compliance, or the protection of legal rights.

Where the website lists specific third-party partners or tools, information about the purpose and scope of data sharing is provided there. In other cases, users will be informed of significant new categories of third-party sharing where feasible and lawful. Providing personal information and using the services is taken as consent to this type of disclosure, to the extent required to perform the services and comply with legal obligations.

Users should also be aware that when visiting or interacting directly with third-party websites, apps, or tools linked from this site, their information will be subject to those parties’ own privacy policies and terms.

The website may contain links or references to third-party websites, services, or content that are not operated or controlled by this platform. These external sites have their own privacy policies, terms of use, and data handling practices.

Responsibility does not extend to the content, security, or privacy practices of any third-party website. When users follow a link and leave this site, any information they provide to those external services is covered by the policies of the respective provider.

Users are encouraged to:

• Review the privacy policy and terms of each external site before providing personal information or completing transactions.
• Consider how those sites collect, use, and protect personal data.
• Contact the external provider directly if they have questions about its data handling.

Inclusion of a link to a third-party site does not imply endorsement of that site’s practices. Users remain responsible for their own use of external services.