Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and you should only play using money you can afford to lose.

Responsible play means:

• Treating gambling as a form of entertainment, not a source of income.
• Setting clear limits on how much money and time you spend.
• Respecting those limits, even during winning or losing streaks.
• Keeping your everyday financial and emotional wellbeing as the priority.

On this site, you can apply control tools to support safe play. These tools may include:

• Deposit limits to control how much you can add to your account over a set period.
• Loss limits to manage how much you are prepared to lose.
• Wagering or betting limits to guide how much you stake per session.
• Session and time reminders to help you track how long you have been playing.
• Cooling-off periods and self-exclusion options if you need a break from gambling.

Used consistently, these tools help protect your budget, reduce the risk of gambling harm, and maintain healthy habits. The goal is to keep your play enjoyable, informed, and in balance with the rest of your life.

Gambling addiction can develop gradually and may be difficult to notice at first. Paying attention to changes in your behaviour, thoughts, and feelings can help you act early.

Key warning signs that you or someone close to you may have a gambling problem include:

• Spending more time or money on gambling than planned.
• Chasing losses by placing more bets to try to win money back.
• Hiding or lying about gambling activity to family, friends, or colleagues.
• Feeling restless, irritable, or low when trying to cut back or stop.
• Gambling to escape stress, sadness, anxiety, or other difficult emotions.
• Using credit, borrowing money, or selling belongings to fund betting.
• Falling behind on bills, rent, or other financial obligations due to gambling.
• Neglecting work, study, or family responsibilities to continue playing.
• Thinking about gambling constantly, even when doing other tasks.
• Ignoring previous limits or self-imposed rules about your betting.

Gambling addiction is a serious condition that needs prompt attention and support. Early recognition and action can reduce harm and improve your chance of recovery.

Taking steps to deal with betting addiction is an important way to protect your health, your finances, and your relationships. Support is available, and practical changes can make a difference over time.

Useful tips to help you prevent or address problem gambling include:

• Be honest about your gambling habits and acknowledge early signs of loss of control.
• Set strict money and time limits for every gambling session and stick to them.
• Use responsible gaming tools such as deposit limits, loss limits, and reality checks.
• Take regular breaks from playing to reset and review how you are feeling.
• Avoid gambling when you feel stressed, upset, tired, or under the influence of alcohol or other substances.
• Keep gambling money separate from essential expenses such as rent, food, utilities, and debts.
• Do not chase losses; accept that losing is part of gambling and walk away.
• Talk to a trusted person about your concerns to reduce isolation and shame.
• Consider using self-exclusion options to block access to your account for a set period or permanently.
• Contact professional support services that specialise in gambling help in Australia.

Tackling addiction is a process that can take time and patience. Combining personal limits, site tools, and professional support offers the strongest protection against harm.

If gambling is causing stress, money problems, or conflict in your life, professional help can provide confidential support and practical strategies. Australia has dedicated services that assist players, family members, and friends affected by gambling.

Key external help organisations in Australia include:

• Gambling Help Online – Free, confidential online counselling, information, and support.
• National Gambling Helpline (Gambling Help) – Phone support 24/7 across Australia: call 1800 858 858.
• Lifeline Australia – Crisis support and suicide prevention for anyone in emotional distress: call 13 11 14.
• Beyond Blue – Mental health information, counselling, and referral services: call 1300 22 4636.
• Financial Counselling Australia – Free, independent financial counselling for people in money difficulty: call the National Debt Helpline on 1800 007 007.
• State and territory gambling help services – Local face-to-face and phone support; details available through Gambling Help Online.

These services can assist you to understand your gambling, plan practical steps, and access ongoing counselling and support.

If you believe your gambling has become difficult to control, you can contact customer support for assistance. Our team can explain responsible gaming tools, apply limits, and support requests for account restrictions.

You can reach Casinonic support in Australia through:

• Email support – Send a detailed description of your situation and your request for help or account controls.
• Live chat – Use the on-site chat function for real-time assistance regarding responsible gaming tools and self-exclusion.
• Help centre or FAQ – Review information on responsible play, policy details, and self-management options.

When you contact support, mention that your enquiry relates to responsible gambling or addiction concerns. This helps ensure your request is handled promptly and in line with our responsible gaming policy.